How To Deal With Clients Who Are Both Drivers and Passengers
In freelancing, working with different clients makes it an interesting experience because you will learn how to respond to all of them in order to be successful.
There are majorly two types of clients who you are meant to encounter while freelancing.
The first category of clients is known as the “passenger” clients. These are the type of clients you will easily get control of; telling them what is to be done in their own project.
You will need to make all the major decisions regarding the project because they do not have a lot of knowledge as you do.
The second category is the “driver” clients. These are the type of clients who like to stay in charge of everything to command you on what to do.
Traits of Passenger clients:
i. Lack of proper project schedule or plan:
The only contribution they have as far as the project is concerned is their money but they expect you to tell them what you think will be the best plan.
You will be required to even give them the best working workflow in the market.
Depending on the kind of project, make sure you have adequate skills and expertise because you will be doing everything on your own without their input.
Incase you are a web designer, using Web Redesign 2.0 plan and Kelly Goto workflow can be good assets for you.
ii. Complacent but deadly when frustrated:
They will never nag you with phone calls or emails because they know you are busy working for them.
They may take weeks before getting back to you with funny questions like” why have you not contacted me?”
This is all they have but be remorse and be careful on how you handle them to avoid unnecessary fireworks.
iii. It may be painful trying to get visions from them:
Prepare enough exercises and worksheets to help them in coming up with creative visions to the projects.
As a good driver, you ought to let the passenger learn how to be creative to offer you enough structures to help you in being creative.
Having worked with many driver clients, I suppose you pretty well know and understand them because they are the majority we often work for. I can only give you tips on how to deal with.
How to deal with driver clients
i. The best way to deal with driver clients who in many cases nag you about creative disagreements is to carefully and calmly explain your wealth of experience in the area you are working.
They need to understand that they hired you for a reason and keep them reminded so.
ii. Your creative decisions and plans should be signed by driver clients:
Having signed agreements binding you and your clients will keep you safe when your clients bring problems while working on the projects.
In some instances, your clients may want to include some new features which were never part of the project and through the signed agreement, you will be able to prevail against his/her malicious interests.
iii. Your suggestions should be bucked up with strong arguments:
In some instances, you may feel that your grip on the project is slowly slipping past your fingers and the only remedy you can rely on is making very strong suggestion which can turn the driver’s decisions in your favor. This suggestion must work for the good of the project.
In a nutshell, you need to always stay at the steering wheel if you want to enjoy your freelancing lifestyle.
Make sure you have the right skills, expertise, tools and a sound knowledge of your area and you will able to be at the steering wheel of your projects.